← Back to home

Refund & Dispute Policy

Last updated: February 2026

1. Overview

Vis.Works Media Inc. (“VIS MEDIA”) strives to ensure customer satisfaction with our digital services. This policy outlines the terms under which refunds may be issued for subscriptions and purchases made through reprog.me and practiceenergy.com.

2. Refund Eligibility

  • Subscription Services: You may request a refund within 7 days of your initial subscription purchase or renewal if you have not substantially used the service during that period.
  • One-Time Purchases: Refund requests for one-time digital purchases must be submitted within 7 days of purchase.
  • Technical Issues: If you experience a technical issue that prevents you from accessing or using the service and we are unable to resolve it, you may be eligible for a full or partial refund regardless of the above timeframes.

3. How to Request a Refund

To request a refund, please contact us at:

Please include your account email, the date of purchase, and the reason for your refund request. We aim to respond to all refund requests within 3 business days.

4. Refund Processing

Approved refunds will be processed to the original payment method within 5–10 business days. You will receive a confirmation email once the refund has been issued. Refund amounts will be prorated based on usage where applicable.

5. Disputes

If you believe a charge is incorrect or unauthorized, please contact us at info@vis.works before initiating a dispute with your bank or payment provider. We are committed to resolving billing issues promptly and fairly.

Filing a chargeback without first contacting us may result in suspension of your account. We will work with you to resolve any billing concerns directly.

6. Non-Refundable Items

  • Services that have been substantially used or consumed
  • Refund requests submitted after the 7-day eligibility window (unless due to technical issues)
  • Accounts terminated due to violation of our Terms & Conditions

7. Contact

For any refund or billing questions, contact us at:
info@vis.works

Vis.Works Media Inc.